Refund Policy

1. Introduction

This Refund Policy outlines our procedures and conditions for refunds at DIAJZS.com. We strive to ensure complete customer satisfaction while maintaining fair business practices.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service unavailability or technical failure on our part
• Duplicate charges or billing errors
• Unsatisfactory service quality (subject to review)
• Cancellation within the specified timeframe

3. Refund Timeframes

Our refund processing timeline:

• Refund requests must be submitted within 30 days of purchase
• We process valid refund requests within 5-7 business days
• Credit card refunds may take 5-10 business days to appear
• Bank transfers may take up to 14 business days

4. Non-Refundable Items

The following are not eligible for refunds:

• Used or consumed services
• Customized or personalized services
• Services cancelled after the refund window
• Services violating our Terms of Service

5. How to Request a Refund

To request a refund:

1. Contact our support team via email or contact form
2. Provide your order/transaction ID
3. Explain the reason for the refund request
4. Include any relevant documentation or screenshots

6. Refund Methods

Refunds will be processed using the original payment method:

• Credit/debit card payments: Refunded to the same card
• PayPal payments: Refunded to PayPal account
• Bank transfers: Refunded to original bank account
• Alternative methods may be used if original is unavailable

7. Partial Refunds

We may issue partial refunds when:

• Only part of the service was unsatisfactory
• Service was partially used or consumed
• Administrative or processing fees apply
• Pro-rated refunds for subscription services

8. Contact Information

For refund inquiries:

• Email: billing@diajzs.com
• Use our Contact Form
• Response time: Within 24-48 hours

Last updated: July 26, 2025